Remote Support, Ready When You Are
A Cyber Protect technician is standing by to help. Download the SOS tool below to start your session — no account or installation required.Download the SOS Tool & Get Connected Now
256-Bit Encrypted Session
Your connection is fully secured
You Stay in Control
End the session anytime with one click
Nothing Permanently Installed
Technician Access Only
What to Expect
Once you download and run the SOS tool, it will display a 9-digit session code. Share that code with your technician over the phone. They will then connect to your screen — you will be able to see everything they do in real time. The session is fully encrypted, and you can end it at any time by closing the app. Once the session ends, the tool closes completely and nothing remains running on your computer.
Download for Desktop
Windows or Mac — download the Cyber Protect SOS tool, run it, and share your 9-digit session code with your technician.
Runs directly — no installation needed
Mobile App
On a phone or tablet? Download the Splashtop SOS app to connect with your Cyber Protect technician from any device.
Runs directly — no installation needed
Download on the App Store
Get it on Google Play
Need to Talk First?
Windows or Mac — download the Cyber Protect SOS tool, run it, and share your 9-digit session code with your technician.
HOW IT WORKS
Connected in 4 Simple Steps
Step 1
Download & Run
Click the download button above. Open the file — it runs directly, no installation needed.
Step 2
Share Your Code
The app shows a 9-digit session code. Read it to your Cyber Protect technician over the phone.
Step 3
We Connect
Your technician connects securely to your screen. You stay in control and can end the session anytime.
Step 4
Issue Resolved
Once we're done, the session ends and the tool closes. Nothing is left running on your device.
FAQ
Frequently Asked Questions
Is it safe to download?
Yes. The SOS tool is provided by Splashtop, a trusted remote support platform used by IT professionals worldwide. It runs directly without installation, leaves nothing on your computer after the session ends, and uses 256-bit TLS encryption — the same standard used by banks.
Can technician access without permission?
No. A technician can only connect using the unique 9-digit session code that the app generates on your screen. Without that code, no one can connect. The code expires after the session ends, so it cannot be reused.
What happens after session ends?
Once the session is complete, the SOS tool closes automatically and removes itself from memory. Nothing is left running in the background. Your technician loses all access to your computer the moment the session ends.
Can I stop anytime?
Absolutely. You are always in control. You can end the session at any time by simply closing the SOS tool window. The technician's connection will be immediately terminated.
Do I need to install anything?
No installation is required. The SOS tool is a lightweight file that runs directly when you open it. There is no setup wizard, no account creation, and nothing that gets permanently installed on your computer.
What if I need after-hours support?
Cyber Protect LLC offers emergency support 24/7 for urgent issues. Call us at (586) 500-9300 or toll-free at (888) 531-5099 and we will do our best to assist you as quickly as possible.
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